FAQ

To operate Syncler you need internet access and a browser of your choice.

The licensing model is simple and transparent. All services are for rent. You can select the connectors of your choice and any additional options such as an additional test or tenant system, a transaction package with a higher volume or a database storage extension. Thats all.

Connectors are plugins (program fragments) that represent a specific external system and know how to exchange information with it. Connectors store all relevant information and can be highly specific or generic.

Processes are tasks which can have various objectives. They extract, transform and load data between applications

So called data services are used for real-time data access for reporting reasons.

A transaction or credit describes the execution of a task based on a process, which can have either a reading or writing character.

A transaction package includes credits for executing processes or tasks in Syncler. The tasks and associated credit costs include reading a record – 1 credit, writing a record – 1 credit, bulk queries (1% of processed records).

Counting transactions depends on executed process.

You can check the volumes of your available and used transactions in your account (system status) or in the application dashboard.

If you reach the limit of your transaction package, you cannot perform additional tasks. You can request a higher transaction package at any time in your account or by emailing to . Nevertheless, we will send you a notice in advance before your limit is reached.

Your account provides you different information around your subscription and application.   

• Administer your subscription
• Check your system status
• User management
• Knowledgebase with online documentation and tutorials
• FAQ section
• Support & Contact

We provide you 10GB database storage as part of purchase. If you reach the maximum storage capacity, the system generates an error message. However, before this happens, you can configure a warning message when exceeding your individual limit. You then either clean your database or purchase extra storage.

Syncler is a platform for integrating your data across systems. It supports the automation of your processes and the improvement of your Data Quality.

Syncler is for any company who wants to accelerate their business processes through automation across system boundaries.

Syncler enables automated cross-system and cross-organizational communication based on standardized protocols and formats. No more duplicate data, consistent data across systems will be the standard. That includes data synchronization between multiple systems, data migration, real-time access to data from an external system, data reporting and mail merge.

Yes, our customers can choose from additional system connectors.

Feel free to contact us: use our contact form, or write to us at .

You need to register for a website account, if you would like to operate Syncler. This ensures that you can securely and fully access all offered content, including your personal data and the management of your subscriptions.

Cloud operation offers the following advantages:

• High scalability of required resources
• Flexible adjustment of infrastructure, hardware, and service models
• Fulfilment of specific requirements, e.g., compliance issues, setup, workloads
• Reduce workload for internal IT resources
• No acquisition costs for infrastructure and hardware
• Short implementation time and low initial costs
• More time to focus on your core business

You can change your subscription in your account under the "System Status" section. Changes may include

• ordering additional connectors,
• adjusting the transaction package or
• adding features and options.

We provide our product as an Integration Platform as a Service (iPaaS). That means we maintain the necessary infrastructure and application as a service for you, focusing on the following responsibilities:

• Meeting the highest security requirements
• Providing high performance and efficiency
• Providing operational reliability
• Operational excellence
• Sustainability of deployed resources

The application provides a link to our Syncler online documentation. 

You first must register and set up an account at syncler.com.

A subscription usually includes the purchase of two or more connectors. Please inform yourself on our website or in your account area about the available system connections supported by Syncler. You can request your subscription in your account under “Request subscription."

Syncler is up and ready within a few hours. Provision takes place Monday to Friday between 8am and 5pm

There are no restrictions. However, the number of administering users should be chosen carefully.

Currently, only invoices are issued.

Currently and according to the terms and conditions of your subscription, payment must be initially made for the first year. After that, a quarterly payment is possible.

Invoicing is done according to the payment model, once a year or once per quarter in advance.

The subscription is mandatory for the first 12 month. After that, the contract can be terminated at the end of each quarter with a notice period of 30 days.

We need your personal data for the creation and management of your account. Your data are treated in compliance with GDPR.

Syncler is operated for you in a Virtual Private Cloud (VPC) in a German based data center. Your personal data does not leave the EU. This ensures that Syncler meets the highest security and performance requirements.

Yes, they are. Your data is stored, maintained and transmitted in a maximally secured infrastructure and application environment, always following the latest technological and compliance standards.

As a customer, you have complete control over your content. We never access or use your data without obtaining your permission.

You can configure Syncler to store only a minimum of external data in the solution. Like this you can deactivate backup storage, data copies from logs or data mappings, leaving in memory only the process configuration and logs without user data. However, this will be limiting the functionality of the solution

Your password for logging into your personal account must meet the following criteria: at least 8 characters consisting of a special character, uppercase and lowercase letters, and a number.

As part of an external Data Protection Impact Assessment, Syncler processes have been thoroughly audited.

Syncler provides you with the highest security standards. An external technology partner has audited the cloud architecture of our application, covering areas such as Operational Excellence, Security, Reliability, Performance, Cost Optimization, and Sustainability. In the next step, we plan to additionally certify this security assessment.

Maintenance includes maintaining the operational capability of your solution, providing updates, upgrades, releases, and patches, supporting communication protocols, certificates, bug fixes and security settings.

Our Hotline Support assists you to get the most out of the application. This includes, among other things, the selection and creation of connectors and processes. These services against charge are available in different packages.

For questions regarding maintenance or support, please contact us through the Sellmore Self-Service Portal. Simply create a ticket for your request. You can access the portal either through your account or at: Sellmore Support-Center